About this app
OpenText Service Management gives end users and agents secure mobile access to essential service workflows. Service Portal mode helps end users quickly find services, submit requests, review approvals, and manage resolved tickets. Users can also access smart ticketing, Virtual Agent support, and multi-tenant environments. Agent mode helps support teams search requests and incidents, work from personal views, apply list filters, update records, post comments, and capture solutions. Agents can also view person details and contact users directly from the app. Important: OpenText Service Management connectivity is required. Activate the app using a QR code from your company’s Service Management website, or request an activation URL from your IT administrator.
Latest release
What’s New
Highlights: Extended ESM Mobile to support Customer Service Management by introducing Case Offerings and Case Requests. Minimum supported OS version updated to iOS 26. General defect fixes and stability improvements. For detailed information regarding the new release, consult the ESM Mobile App product documentation.
Audience growth
Ratings growth
Baseline captured. Growth appears after the crawler observes a changed rating count.
Momentum comes from crawler snapshots for the tracked storefront. “Viral growth signal” means unusually fast recent rating gains; it is an indicator, not download data.
Price tracking
Price intelligence
First snapshot captured. The trend line starts after the next crawler price observation.
- First observed Aug 14, 2026 · 10:26 AM Free
Screenshots
