About this app
Elevate your business communication with the Genesys Cloud™ Associate app. Use Genesys Cloud softphone capabilities to make IP-based calls and access your business phone system from your mobile device. Stay in touch with your colleagues, partners and customers from virtually anywhere. - Use your dedicated Genesys Cloud business phone number to make and receive calls. - Keep your business and personal phones separate. - Make and receive calls using Wi-Fi, even in areas with poor cellular coverage. - Search for people and groups in your organization and personal contacts. - View your call history and return missed calls. - Check your inbox to review your voicemails, recordings and faxes.
Latest release
What’s New
• Added the ability to transfer active calls to a queue using blind or consult transfer • Added the ability to place outbound calls on behalf of a queue from contacts or call history • Added display of the queue or group that ultimately handled the call in call history, rather than the initial routing queue • Added context to group calls indicating which member answered the call; calls answered by another group member no longer appear as missed • Added display of external contact names on incoming calls and in call history when the caller's number matches a known contact
Audience growth
Ratings growth
Baseline captured. Growth appears after the crawler observes a changed rating count.
Momentum comes from crawler snapshots for the tracked storefront. “Viral growth signal” means unusually fast recent rating gains; it is an indicator, not download data.
Price tracking
Price intelligence
First snapshot captured. The trend line starts after the next crawler price observation.
- First observed Aug 23, 2026 · 1:41 PM Free
Screenshots
