About this app

Support By ERP4U brings your entire helpdesk to mobile. Whether you're an agent clearing your queue, a manager tracking SLAs, or a client raising a request, everything you need is a tap away. MANAGE EVERY TICKET, START TO FINISH Create, assign, prioritize, and resolve support tickets from your phone. Track each ticket through every stage — new, in progress, pending client, completed — with a full activity trail of comments, work logs, and status history. BUILT FOR TEAMS AND THEIR CLIENTS Organize work by client and project. Role-based access means everyone sees exactly what they should: agents and managers get the full operational view, while clients see only their own tickets and updates. STAY ON TOP OF WHAT MATTERS • Real-time push notifications when a ticket is created, reassigned, updated, or commented on • A live dashboard showing open, in-progress, pending, and completed tickets at a glance • SLA tracking so nothing slips past its resolution target • Fast search and filters across tickets, projects, and clients KEY FEATURES • Full ticket lifecycle with custom statuses, priorities, and categories • Projects and client organizations • Comments, internal notes, and file attachments • Work logs and time tracking • Customer satisfaction (CSAT) ratings and productivity reports • Custom fields and request types tailored to your workflow • Secure, role-based sign-in WHO IT'S FOR Support teams, agencies, IT departments, and service providers managing tickets across multiple clients and projects — and the clients who want a simple way to raise requests and follow their status. Note: Support By ERP4U is a business tool. Accounts are created by invitation from your organization's administrator — there is no public sign-up. Privacy Policy: https://www.erp4u.in/privacy-policy

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