Deskie

About this app

Deskie — a powerful helpdesk solution for support and communication with customers through many popular channels: email, widgets, help center, API, social media, messengers, online chat, calls, custom channels, and many more. The Deskie iOS app enables you to manage cases from all channels using your mobile device, allowing you to stay in touch with your customers at any time. The main features of the app include: - Working with standard and custom filters created in the web version of the service - Processing cases and chats - Using shared and personal macros for quick responses and actions - Editing all case parameters, including custom fields - Viewing and editing user data, including custom data - Accessing customer's previous cases - Communicating with colleagues through internal notes - Viewing colleagues' actions in cases - Searching cases and accessing the history of search queries synchronized with a web version - Setting up notifications for new cases, chats, responses, and mentions in notes - Accessing the application using biometric data There is no need to purchase the app separately; it is available regardless of the plan you choose.

This release adds a new Liquid Glass app design for iOS 26, rating display, label management based on agent permissions, and mentions of agents with a specific role in notes. It also fixes known issues. — IMPROVEMENTS — 1. New Liquid Glass app design for iOS 26. 2. Rating display in cases and chats. 3. Label management based on agent permissions. 4. Mentioning agents with a specific role in notes. — FIXED BUGS — • Messages could overlap after a user edited their previous message; • Quoted user message text was not displayed; • Draft text was not autosaved when switching between a reply and a note; • Macro text was not inserted into the reply field if it already contained other text; • A note from a macro was not added to a case; • The username in an active chat was overlapped by the new message indicator; • The time and date of previous messages were displayed incorrectly; • Replies could still be sent in cases from disabled channels; • Case parameters were not updated dynamically in active chats; • The app froze when an agent tried to mark a case as spam in the “Search” section; • Visual defects and errors occurred in the “Search” section. P. S. If you run into any issues, email support@deskie.io and include your exact iOS version, device model, and app version.

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1. First observed Aug 17, 2026 · 12:39 AM Free